Refund & Returns Policy for Jass Perfumes
Jass Perfumes is committed to your satisfaction. We understand that sometimes you may need to return an item. This policy outlines the conditions under which you can return an item purchased from Jass Perfumes.
Returns
- You can return unopened, unused, and undamaged items within 30 days of purchase.
- Items must be returned in their original packaging with all tags attached.
- We cannot accept returns for items that have been opened, used, or damaged.
To return an item:
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Please contact Jass Perfumes customer service by email at jassPerfumes or by phone at +91 44 49721021 to request a return authorization (RA) number.
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Once you have received an RA number, pack the item securely in its original packaging.
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Include a copy of your packing slip with the returned item.
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Ship the return package to the following address:
Jass Perfumes Returns Department
A-24, MEPZ-Special Economic Zone,
Tambaram, Chennai,
Tamil Nadu,
India
Pin Code 600045
Refunds
- Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
- If your return is approved, we will issue a full refund to the original payment method used for the purchase.
- Please allow up to 5 business days for your refund to be processed.
Exceptions
- We cannot accept returns for items that are on sale or clearance.
- We cannot accept returns for items that have been personalized or customized.
- We cannot accept returns for items that are damaged due to misuse or neglect.
Shipping Costs
- You will be responsible for the shipping costs of returning an item.
- We recommend using a trackable shipping service when returning an item.
Exchanges
- We do not offer exchanges at this time. If you would like to receive a different item, you will need to return the original item and place a new order.
Contact Us
If you have any questions about our return policy, please contact us by email at [email protected] or by phone at +91 44 49721021.
We hope this policy helps!
Jass Perfumes Customer Service
